EIA_Q&A_HK Round2

The standard Entering the Guest Rooms is displayed?

• Ring doorbell and do not need to confess the name

• Ring doorbell and announce “Housekeeping”

• Knock and confess "Housekeeping"

Which behavior should the housekeeping staff do?

• Announce and ask for permission to clean the room “Xin chào, May I clean your room?”

• Always open the door slowly and carefully

• Do not throw soap in toilet, this will block the toilet bowl. There is a bag on trolley for used soap

• All are correct

 What are the principles of cleaning?

• Wear gloves if clean toilet and touch dirty linen

• No need to use chemicals to clean

• Use wet or damp cloth depend on surface

• Never use guest soiled towels and linen for cleaning

Pillows are washed every 2-4 months (per occ.)

• True

• False

 How many days do you replace the linen in an occupied guest room?

(___day(s)/time)

How long does it take to run on request?

• 2-3 minutes

• 5-10 minutes

• 5 - 7 minutes

How many 2-bedroom villa?

• 1

• 2

• 3

Which types of room have set up female and male hat?

How many bottle of water is set up for the guest room?

• 2 pcs

• 3 pcs

• 4 pcs

• 5 pcs

Dry laundry service is available at the resort for guest who require them

• True

• False