Hospitality and Tourism Unit2.01 Quiz

Evelyn is studying hospitality management and comes across a topic about Innkeeper Laws. She learns that these laws are crucial for hotel operators. What is the primary purpose of Innkeeper Laws?

• To regulate employee wages

• To outline operator responsibilities for guest security

• To manage hotel marketing strategies

• To establish guest loyalty programs

Which term describes the legal obligation to ensure a safe operation?

• Negligence
• Reasonable care
• Liability
• Confidentiality

What does negligence refer to in a hospitality context?

• Following safety protocols
• Failure to act in a safe manner
• Ensuring guest satisfaction
• Maintaining property aesthetics

In a hotel setting, which of the following is NOT a responsibility of the security department?

• Overseeing property safety

• Managing guest check-ins

• Monitoring suspicious activity

• Supporting the security manager

What is a key aspect of maintaining confidentiality in the hospitality industry?

• Sharing guest information with all staff
• Building trust with patrons
• Advertising guest preferences
• Documenting all guest interactions

What is the role of situational awareness in security?

• To ensure guests are entertained
• To prevent unsafe situations
• To manage staff schedules
• To enhance marketing strategies

Which of the following is an example of a biological hazard?

• Chemical spills
• Covid-19
• Power outages
• Noise pollution

What are common threats categorized as human hazards?

• Natural disasters
• Chemical spills
• Thieves and arsonists
• Noise pollution

What is a major challenge related to human trafficking in hospitality?

• High employee turnover
• Difficulty in managing guest preferences
• Recognizing and reporting signs of trafficking
• Ensuring guest satisfaction

Which of the following is a method to reduce noise pollution in hospitality?

• Using louder machinery
• Adding acoustic panels
• Increasing guest capacity
• Reducing staff training