Tourism Operations Quiz

What is a reservation?

• An advance sale of a service or product for a future date

• A type of hotel room

• A request for a refund

• A complaint about service

What is the main objective of hotel reservations?

• To limit customer access

• To reduce prices

• To sell rooms and ensure service availability

• To increase the number of staff

Which of the following is NOT a type of accommodation reservation?

• Room Service

• Bed and Breakfast

• Full Board

• Half Board

What does REVPAR stand for?

• Revenue Evaluation Per Average Room

• Room Evaluation Value Per Average Rate

• Revenue Per Available Room

• Room Value Per Available Rate

What is a key principle of hotel reservations?

• Maximizing costs

• Increasing sales volume at the best price

• Limiting customer choices

• Reducing staff involvement

What is the purpose of a reservation form?

• To manage staff schedules

• To advertise hotel services

• To gather information for the reservation

• To collect customer feedback

Which of the following is a source of hotel reservations?

• Television ads

• Local newspapers

• Travel agencies

• Social media

What is the term for accepting more reservations than available rooms?

• Room saturation

• Overbooking

• Underbooking

• Reservation overflow

What is a VIP in hotel terms?

• Valued Individual Patron

• Very Informed Patron

• Vastly Important Partner

• Very Important Person

What is the main goal of yield management?

• To reduce operational costs

• To increase the number of rooms available

• To sell the right product at the right time to the right customer at the right price

• To sell rooms at the lowest price