Silverlink Review Part 2

If today is 7/15/2025, the patient wants you to call them back 7/30/2025.

• Create a Promised call back task.

• Update the follow up time for the requested time to call the patient back.

• Cancel orders and advise patient their order is cancelled.  Create a Contact Patient-Follow Up Needed task.

What is the name of the screen that displays Current/Recent Orders?

• Notes

• MOP

• Engagement

• Demographics

If IMM: Y, can you send a digital message?

• Yes

• No

• Maybe

You spoke with the patient and transferred them to the pharmacy. What should be your Action/Outcome?

• Patient Contacted via Phone

  Unsuccessful, Follow-up Needed

• Patient Contacted via Phone

  Contact successful, Follow-up Needed

• Patient Contacted via Phone

  Contact task cancelled

• Patient Contacted via Phone

  Transferred to RPH

You call a patient and contact to the patient and voicemail was successfully left on the patient’s machine. What is your Action/Outcome?

• Patient Contacted via Phone

  Contact successful

• Patient Contacted via Phone

  Contact successful, Follow-up Needed

• Reviewed

  Contact task cancelled

• Patient Contacted via Phone

  Contact task cancelled

What does HIPAA stand for?

• Health Insure Privacy Account Act

• Health Isolation Promiscuity Assumability Act

• Health Insurance Portability Accountability Act

• Heal Insurance Portability Account Act

What is the green phone called?

• Call Tracing

• Call Tracking

• Call Telling

What application can you find the Lost Contact Letter (LCL)?

• CVS Outlook

• SPRx

• Pronet

• Teal Menu

The excel document that you have to open everyday is called what?

Where can you locate the location of the pharmacy?

• Insurance Tab

• Notes

• Header

• In all places