Silverlink Review Part 2

Silverlink Review Part 2

Professional Development

16 Qs

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Silverlink Review Part 2

Silverlink Review Part 2

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

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Created by

kaze 343

Used 1+ times

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16 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If today is 7/15/2025, the patient wants you to call them back 7/30/2025.

Create a Promised call back task.

Update the follow up time for the requested time to call the patient back.

Cancel orders and advise patient their order is cancelled.  Create a Contact Patient-Follow Up Needed task.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the name of the screen that displays Current/Recent Orders?

Notes

MOP

Engagement

Demographics

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If IMM: Y, can you send a digital message?

Yes

No

Maybe

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You spoke with the patient and transferred them to the pharmacy. What should be your Action/Outcome?

Patient Contacted via Phone

Unsuccessful, Follow-up Needed

Patient Contacted via Phone

Contact successful, Follow-up Needed

Patient Contacted via Phone

Contact task cancelled

Patient Contacted via Phone

Transferred to RPH

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You call a patient and contact to the patient and voicemail was successfully left on the patient’s machine. What is your Action/Outcome?

Patient Contacted via Phone

Contact successful

Patient Contacted via Phone

Contact successful, Follow-up Needed

Reviewed

Contact task cancelled

Patient Contacted via Phone

Contact task cancelled

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does HIPAA stand for?

Health Insure Privacy Account Act

Health Isolation Promiscuity Assumability Act

Health Insurance Portability Accountability Act

Heal Insurance Portability Account Act

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the green phone called?

Call Tracing

Call Tracking

Call Telling

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