
Silverlink Review Part 2
Authored by kaze 343
Professional Development
Professional Development
Used 1+ times

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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If today is 7/15/2025, the patient wants you to call them back 7/30/2025.
Create a Promised call back task.
Update the follow up time for the requested time to call the patient back.
Cancel orders and advise patient their order is cancelled. Create a Contact Patient-Follow Up Needed task.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the name of the screen that displays Current/Recent Orders?
Notes
MOP
Engagement
Demographics
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If IMM: Y, can you send a digital message?
Yes
No
Maybe
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You spoke with the patient and transferred them to the pharmacy. What should be your Action/Outcome?
Patient Contacted via Phone
Unsuccessful, Follow-up Needed
Patient Contacted via Phone
Contact successful, Follow-up Needed
Patient Contacted via Phone
Contact task cancelled
Patient Contacted via Phone
Transferred to RPH
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You call a patient and contact to the patient and voicemail was successfully left on the patient’s machine. What is your Action/Outcome?
Patient Contacted via Phone
Contact successful
Patient Contacted via Phone
Contact successful, Follow-up Needed
Reviewed
Contact task cancelled
Patient Contacted via Phone
Contact task cancelled
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does HIPAA stand for?
Health Insure Privacy Account Act
Health Isolation Promiscuity Assumability Act
Health Insurance Portability Accountability Act
Heal Insurance Portability Account Act
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the green phone called?
Call Tracing
Call Tracking
Call Telling
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