O5A Level 2 Day 4

O5A Level 2 Day 4

Professional Development

15 Qs

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O5A Level 2 Day 4

O5A Level 2 Day 4

Assessment

Quiz

Professional Development

Professional Development

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Created by

Conswella Magee

Used 38+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When was the return delivered, and what is the expected refund for this order 123071484?

The order was delivered July 15 and the amount is $151.14.

The order was delivered July 16 and the amount is $152.14.

The order was delivered July 17 and the amount is $153.14.

The order was delivered July 18 and the amount is $154.14.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When was the refund posted for this order 123169600?

May 15, 2024

May 17, 2024

May 19, 2024

May 21, 2024

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When does the refund got posted in this order 122607908?

March 25, 2024

March 26, 2024

March 27, 2024

March 28, 2024

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does "Return Delivered" means?

Item was delivered to PADC/mdt1 Returns and refund was posted.

Item was delivered to PADC/mdt1 or Vendor Returns but no refund was posted.

Item was delivered Store and refund was posted

Item was delivered vendor but no refund was posted

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where will go to view transactions for Purchase and Refund/credit?

SCLIXX

OMS

CSMART

SPA

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the next step if the customer wants to Return or Exchange a Final Sale item due to a size/color issue?

Advise customer that final sale item is non-returnable once purchase. Use Soft policy when customer escalate

Advise customer that final sale item is non-returnable once purchase. Use Hard policy when customer escalate

Process a new order with same price or discount.

Process a replacement without charged.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer wants to check the status of their order return; it shows “Return Received”; however, it has been over 20 business days _____________.

Contact your TierII/Team Leader. They will submit a follow-up with the MDT1 Returns team

Attempt to locate the transaction in CSMART. If you can't locate the transaction and it has been more than 7 days since the refund has been granted, create an ORC under "Return Not Received"

Email so5vendordropshipteam@saksoff5th.com

Create an ORC under Order Not Received

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