O5A Level 2 Day 4
Quiz
•
Professional Development
•
Professional Development
•
Medium
Conswella Magee
Used 38+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When was the return delivered, and what is the expected refund for this order 123071484?
The order was delivered July 15 and the amount is $151.14.
The order was delivered July 16 and the amount is $152.14.
The order was delivered July 17 and the amount is $153.14.
The order was delivered July 18 and the amount is $154.14.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When was the refund posted for this order 123169600?
May 15, 2024
May 17, 2024
May 19, 2024
May 21, 2024
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When does the refund got posted in this order 122607908?
March 25, 2024
March 26, 2024
March 27, 2024
March 28, 2024
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does "Return Delivered" means?
Item was delivered to PADC/mdt1 Returns and refund was posted.
Item was delivered to PADC/mdt1 or Vendor Returns but no refund was posted.
Item was delivered Store and refund was posted
Item was delivered vendor but no refund was posted
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where will go to view transactions for Purchase and Refund/credit?
SCLIXX
OMS
CSMART
SPA
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the next step if the customer wants to Return or Exchange a Final Sale item due to a size/color issue?
Advise customer that final sale item is non-returnable once purchase. Use Soft policy when customer escalate
Advise customer that final sale item is non-returnable once purchase. Use Hard policy when customer escalate
Process a new order with same price or discount.
Process a replacement without charged.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer wants to check the status of their order return; it shows “Return Received”; however, it has been over 20 business days _____________.
Contact your TierII/Team Leader. They will submit a follow-up with the MDT1 Returns team
Attempt to locate the transaction in CSMART. If you can't locate the transaction and it has been more than 7 days since the refund has been granted, create an ORC under "Return Not Received"
Email so5vendordropshipteam@saksoff5th.com
Create an ORC under Order Not Received
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