Management Roles Quiz

Which of the following best describes the planning role of a manager?

• Encouraging and motivating employees to achieve their goals

• Monitoring employee performance and correcting problems

• Developing procedures for meeting organisational goals

• Allocating resources to staff members

Which is an example of strategic planning (long term goals)?

• Introducing a new filing system by the end of the month

• Aiming to become the leading brand in the industry by 2030

• Scheduling employee lunch breaks

• Checking customer complaints each week

Which of these is part of action planning (short term goals)?

• Setting a goal to improve sales over the next decade

• Planning the office Christmas party

• Increasing customer satisfaction survey results by 10% within 2 months

• Deciding on a company vision statement for the next 5 years

Which of the following is NOT part of the organising role?

• Distributing tasks

• Organising finance

• Administering the flow of information

• Assessing employee performance results

Allocating resources, such as staff or equipment, is part of which management role?

• Planning

• Organising

• Controlling

• Leading

Which role involves monitoring performance and taking action if results are not achieved?

• Planning

• Organising

• Controlling

• Leading

A café manager checks weekly sales figures to see if targets are being met. This is an example of:

• Planning

• Organising

• Controlling

• Leading

Which role requires the manager to have a vision for the business’ future?

• Planning

• Organising

• Controlling

• Leading

Motivating staff members to work towards personal and business objectives is part of:

• Planning

• Organising

• Controlling

• Leading

A store owner creates a step-by-step plan to improve customer service over the next month. This is an example of:

• Strategic planning

• Action planning

• Controlling

• Leading