Pt. 6 Quizziz

What are some essential skills for success in the workplace?

• Time management

• Collaboration

• All of the above

Which of the following is NOT an example of effective communication?

• Active listening

• Active multi-tasking

What does professionalism in the workplace entail?

• Being punctual and dressing appropriately

• Treating colleagues, clients, and superiors with respect

• All of the above

Which of the following is NOT an example of good time management?

• Waiting until the last minute

• Avoiding procrastination

What is a key element of proper business etiquette when meeting new colleagues or clients?

• Offering a firm handshake

• Using offensive language

How should one handle conflicts in the workplace, according to business etiquette?

• Seek mediation if needed and address conflicts professionally.

• Respond aggressively to establish dominance.

During work hours and meetings, how should mobile phone use be managed?

• Keep mobile phone use to a minimum

• Use mobile phones whenever desired

What is a recommended practice regarding email response time in business etiquette?

• Respond promptly and acknowledge receipt of important messages.

• Ignore emails during work hours.

Problem-solving skills enable individuals to identify, analyze, and ______ various issues.

• Find solutions to

• ignore issues

• exacerbate issues

• overlook issues

What is the first step in problem solving?

• Gather information

• Identify the problem