Front Desk PD - March 2025

Front Desk PD - March 2025

Professional Development

10 Qs

quiz-placeholder

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Front Desk PD - March 2025

Front Desk PD - March 2025

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Stephanie Kirby

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What do you do on the Front Desk Check-In Spreadsheet if a tutor does not show up? Select all that apply.

Leave their name cell white

Send them a message on Teams

Call Tracii

Make a comment next to their name about contacting them in Teams

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What do you do if a tutor shows up late to their shift?

Email Stephanie

Nothing

Highlight their name cell yellow

Make a comment next to their name with the time they arrived

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of the following is NOT a service the MLC provides?

Small Group Sessions

Drop-in Tutoring

Online Tutoring

TA/Instructor Office Hours

Peer Mentor Office Hours

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

True or False? MLC Staff schedule office hours for TAs at the 2nd floor tables.

True

False

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What should you do if you wake up sick and cannot make your shift? Select all that apply.

Post in the Shift Coverage Teams channel

Request to drop your shift in W2W

Go back to sleep. Rest is important!

Send a message to the Emergency Front Desk Notification Teams channel

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

A student says their TA has not shown up for their office hours. How can you help? Select all that apply.

Double check the spreadsheet and the MLC website to confirm the hours

Alert Stephanie

Apologize

Direct student to their course Canvas page to see if TA hours were changed.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

True or False? Emergency phone numbers are posted in the break room and in the Front Desk Emergency binder.

True

False

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