3P Brand Standards & FS

Showing the food deviation to the manager-on-duty or crew is not a must as long as it will be documented on the report.

• True

• False

What is the serving temperature of yum burger?

• at least 140 F

• at least 130 F

• at least 140 C

• at least 130 C

Which of the following is the correct sequence of product attributes assessment?

• 1. appearance

  2. serving temperature

  3. portioning

  4. taste & texture

• 1. serving temperature

  2. appearance

  3. portioning

  4. taste & texture

• 1. serving temperature

  2. portioning

  3. appearance

  4. taste & texture

If (1) FEX is found to be undercharged inside the kitchen area but there is a FEX that is working and in good condition in the dining area, is this a deviation in CC26?

• YES, it is a deviation

• NO, it is not a deviation

The counter area of a Chowking store had a noticeable outline of brand logo at its front, upon investigation, manager has explained that they had removed it as it is already an eyesore. Is this a deviation in CC11?

• YES, it is a deviation

• NO, it is not a deviation

(1) high chair had no T-bar and safety belt. Will this be deviated on CC13 (Major) and CC29 (Critical)?

• YES, it is a deviation on both CC13 (Major) and CC29 (Critical)

• NO, it will only be deviated in CC13 (Major)

• NO, it will only be deviated in CC29 (Critical)

A customer ordered the following items:

1 Spaghetti Value Meal (includes spaghetti, fries, and a drink)

1 bucket of 8-piece Chickenjoy

2 Yumburgers with drinks

Can the auditor consider this transaction for speed-of-service evaluation?

• Yes

• No

When assessing customer greetings, which of the following best demonstrates an acceptable manifestation?

• Employees greet customers with a loud, synchronized greeting to ensure acknowledgment.

• An employee makes eye contact and subtly nods or waves in acknowledgment.

• The security guard is responsible for greeting customers with eye contact, as this is a critical part of their duty.

• If an employee does not verbally greet a customer, it is automatically considered a deviation.

In which of the following scenarios should a transaction be marked as a deviation due to a valid customer complaint?

• A customer follows up on their order because they are in a hurry, but the preparation time is within the standard.

• A customer complains about receiving an undercooked product

• A customer requests additional condiments that were not originally included in their order.

• A customer expresses frustration over a long queue, even though the staff is serving efficiently.

• All of the above

Expired sugar is deviated in: 

• 4.2.3 Raw Materials are within secondary shelf-life

• 1.6 Product within primary shelf-life

• OFI only