UTAR Industrial Session

Quality Management System is a product certification

• True

• False

Quality Management System is an interrelated processes that working together to meet objective

• True

• False

There are 7 basic principles of quality management principles

• True

• False

Keyword for process approach is

• SAPOK

• SOPOK

• SIPOC

• SIPUT

There are 2 basic of management levels in the hierarchy

• True

• False

_________ is a step to establish Quality Objective.

• SEMAT

• SMARTO

• SIPOC

• SMART

Training is one of the activity to enhance employee competency

• True

• False

Meet customer needs and exceed customer expectations is based on the principle of customer focus

• True

• False

____________ is one of the method to made a decision making

• DEMAK

• DMAIC

• DAIMC

• DCMAI

______ is one of the method for continuous improvement.

• PCAD

• PDAC

• PDCA

• PACD