DDM Synergize

What is the best practice of clearing when the Posting Key 15/16/06 is below tolerance?

• Residual

• Charge-off to GL 844200

• Charge-off to GL 844100

What should be done if Posting Key 11 is higher than Posting Key 06 and the result is above tolerance?

• Residual

• Charge-off to GL 844200

• Charge-off the residual to Posting Key 11

What business unit doesn’t do validation?

• HAT

• HCB

• HCB Professional

What is the SLA for all Statuses of HAT?

• 1 day

• 3 days

• 5 days

What is the SLA for Status 30 of HCB?

• 1 day

• 3 days

• 5 days

What is the most important or 1st step before processing any deduction?

• Checking of Back-Up

• Checking of Posting

• Checking of Repayment

Does HCB Professional needs BOL & POD for validating H05 deductions?

• Yes

• No

If return credit is higher than deduction, what is the next step?

• Clear and charge-off the residual to Posting Key 11

• Check the discrepancy between the return and deduction, if quantity discrepancy this should be tagged ARM-RC QD and if price discrepancy or tax this should be tagged DDM-RC PD / DDM-RC TX then request a debit note or contact customer service to correct the posting

For ACC, if the deduction is identified as H08, what is the next step?

• Change the RC H16 then Status 50

• Route to Status 30 for validation

• Change the RC H09 then Status 50

For HAT Business, after checking the back-up, posting and repayment for H35 this needs to be add in the Penalty Log?

• True

• False