HPR Quiz PPT

Where can our Utah members send their form?

• P.O Box 143245, Salt Lake City, UT 84114

• P.O Box 143245, Salt City, UT 84114

• P.O Box 143245, Salt Lake City, UT 84004

• P.O Box 143245, Salt City, UT 84115

What is the phone number of DWS eligibility specialist who can help our Utah member further.

• 801 433 2299

• 845 741 1269

• 866 435 7414

• 877 313 4717

Next step if the the member refuse assistance in completing the form?

• Recap

• Discuss other ways to renew and provide list of requirements.

• Offer call back once they're ready.

• Secure member feedback

What are the options can we offer if our Utah member agreed with assistance on completing the form?

• 2

• 1

• 5

• 3

In the state of Florida, there is a national website where members can purchase health insurance, including low-cost income-based plans. What program is it?

• Florida KidCare

• Commercial Coverage

• Federally Subsidized Health Program

• Medically needy program

What will you do if the member call asking for the status of the renewal application that they've submitted?

• Explain that State office can check the status and offer transfer.

• Explain that Member services can check the status and offer transfer.

• Advise to call the state office.

• Advise to call member services.

What are the renewal options in the State of California?

• By Phone, By Online

• By Phone, Online and Fax

• By Phone, Online and Email

• By Phone and Email

Call outcome that we use if member moved to a different State.

• No longer qualifies

• Out of service area

• Member recertified

• Refused to verify HIPAA

Call outcome that we use if member agreed to be transfer in the State office for renewal assistance?

• Reminded member of the redetermination date

• Member recertified

• Wrong number

• Warm transfer the member to State Agency

Call outcome that we use if the member informed you that they no longer need Molina because they already have health coverage through their job

• Insured through an employer

• No longer qualifies

• Do not call

• Wrong number