Understanding the Sale of Goods and Supply of Services Act 1980

What must goods be under the Sale of Goods and Supply of Services Act 1980?

• Imported

• Of merchantable quality

• Cheap

• Unique

Who is responsible for sorting out a complaint if a purchased item is faulty?

• The customer

• The delivery service

• The manufacturer

• The retailer

What are you entitled to if your purchase is faulty?

• A refund, a replacement, or a repair

• An apology

• A gift card

• A discount on future purchases

Can shop notices such as 'No Refunds' take away your statutory rights?

• No, they cannot

• Yes, they can

• Only if the retailer insists

• Only during sales

Do you have rights under the Act if you change your mind about wanting the goods?

• No, you do not

• Yes, you do

• Only if the retailer agrees

• Only if the goods are unused

What happens if faults are due to misuse of the product after purchase?

• You have no rights under the Act

• You are entitled to a refund

• You can exchange the product

• You can get a repair

Who holds the rights under the Act?

• The salesperson

• The manufacturer

• The person who received the goods as a gift

• The person who purchased the goods

What is the status of goods purchased at sale prices under the Act?

• They must be of merchantable quality

• They are considered final sale

• They are not covered by the Act

• They are non-refundable

What should you expect if goods are sold as seconds or shop-soiled?

• A warranty

• The same standard as new goods

• A lower standard than new goods

• A full refund if faulty

What does the Act say about goods being 'as described'?

• They can be similar to the description

• They must match the description given

• They can differ slightly from the description

• They must exceed the description