MEDMARK CRM POLL

Describe your mood today?

• • ☀ Sunshine

• • ⛅ Cloudy

• • 🌧 Rainy

• • ⛈ Thundery

I feel _______ about this CRM training journey.

• excited 🤩

• happy 🤗

• worried 🙄

• optimistic 😇

Keeping customers happy is important for our business success.

• Strongly Disagree

• Disagree

• Neutral

• Agree

• Strongly Agree

Following company rules should always come before finding a way to satisfy a customer.

• Strongly Disagree

• Disagree

• Neutral

• Agree

• Strongly Agree

Customer surveys are a waste of time because customers don't always give honest feedback.

• Strongly Disagree

• Disagree

• Neutral

• Agree

• Strongly Agree

When customer feedback is received, it is clearly communicated and acted upon within the company.

• Strongly Disagree

• Disagree

• Neutral

• Agree

• Strongly Agree

Imagine two customers: One renews their plan every year, the other renews & tells friends how great your company is. Who's more loyal? Why?

• Customer 1 - They keep coming back.

• Customer 2 - They spread the word.

Our company culture prioritizes customer needs over internal processes whenever possible.

• Strongly Disagree

• Disagree

• Neutral

• Agree

• Strongly Agree

I believe that exceeding customer expectations is a key factor in achieving long-term company goals.

• Strongly Disagree

• Disagree

• Neutral

• Agree

• Strongly Agree

A study by Bain & Company suggests that increasing customer retention by just 5% can lead to profit increases of up to:

• 2%

• 10%

• 15%

• 25%