Post- Refresher Training Quiz

What is the first step in our DMI Customer Acquisition Journey?

• Sales Pitch

• Building Relationship

• Research on Leads

• Handling Rejection

In the BEISA Customer-Centric formula, "E" stands for the Evolution of Customers.

• True

• False

What is one way internal data can assist a business?

• To understand public opinion

• To determine customer eligibility

• To track competitors

• To forecast industry trends

How can external data help in building relationships with merchants?

• By analyzing internal financial reports

• By tracking competitors' activities

• By understanding merchants' needs and pain points

What is the purpose of suggesting further engagement via WhatsApp or face to face meetings?

• To show off your communication skills

• To continue explaining more effectively how our solutions can bring positive change to their business

• To avoid further interaction with the customer and start focusing on a new customer