Customer Relationship Management & Live Chat

Customer Relationship Management & Live Chat

12th Grade - Professional Development

10 Qs

quiz-placeholder

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Customer Relationship Management & Live Chat

Customer Relationship Management & Live Chat

Assessment

Quiz

Business, Design, Life Skills

12th Grade - Professional Development

Practice Problem

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Created by

Rochefel Rivera

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10 questions

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1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What does CRM stands for?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the functions of CRM?

Sales monitoring

Build prospects and customer database

Log Follow-up & Support Communications Properly

Deal updating

all of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You can build prospects and customer database through

Met at events or meetings

website

all of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does CRM monitor sales?

By setting a deal opportunity for every prospect added

By not reminding the team that every account is possible "sales opportunity"

all of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Live Chat Support is one way of ensuring that your customers are properly taken care of.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why do you have to log follow-up and support communications properly?

To include outreach such as releasing relevant articles, training, educational content, etc.

For tracking and transparency

To improve communication with new ones

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why do you have to update your "deal"?

For tracking and transparency

To remind the team that (every) account is a possible “sales opportunity”

To come up with new content and approach "ideas" to keep in touch (without spamming)

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