Basics of Customer Service (Unit 2 #1)

Quiz
•
Business
•
Professional Development
•
Hard

Zack Chew
Used 7+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Service culture refers to organizational
values, beliefs and behaviours.
goal, beliefs and behaviours.
values, ideas and behaviours.
values, beliefs and character.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A service culture is developed within the organization is to satisfy it staff's needs.
True.
False.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An organization culture that provides employee the autonomy to make decision on the spot for customer is known as
authority.
rights.
empowerment.
freedom.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The two types of feedback collection are monitoring and
surveys.
ratings.
questionnaire.
solicitation.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After using the toilet, the user can feedback on the cleanliness of the toilet using
experience rating systems.
structured surveys.
open ended feedback
monitoring system.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Retraining of staff is one of a strong follow up actions when feedbacks are gathered and analyzed.
True.
False.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT an internal customers?
CEO.
Shopper.
HR executive.
Admin staff.
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