STE Unit 3

STE Unit 3

Professional Development

10 Qs

quiz-placeholder

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STE Unit 3

STE Unit 3

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Alvin Lim

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should a sales professional do first when attempting to establish a customer's needs?

Present product features
Ask well-chosen questions
Show a product demo
Provide pricing details

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In overcoming objections, how should sales professionals view customer objections?

As obstacles to avoid
As feedback on product pricing
As selling tools
As personal criticisms

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which method is suggested to match products to customer needs?

Comparing products with competitor's
Using aggressive marketing
Conducting in-depth interviews
Offering discounts

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

When suggestive selling, what should sales professionals ideally do to increase sales?

Force the customer to buy complementary products
Suggest additional, related products
Ignore customer's initial interests
Repeat their main sales pitch

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What should a sales professional prepare to effectively handle likely customer questions?

A detailed product catalog
A script for all possible scenarios
Answers for likely questions
A list of their product awards

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which technique is NOT appropriate for confirming a sale?

Asking for a direct sale commitment
Waiting for the customer to suggest the sale
Reviewing the product benefits
Answering all objections

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

During a sales presentation, what is a critical element to ensure effectiveness?

Discussing only the features
Using complex technical jargon
Building rapport and trust
Focusing on the competition

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