Suzuki Sales_ Iraq

What is the primary goal of consultative selling?

• Pushing a product to meet sales targets
• Understanding the customer's needs and providing tailored solutions
• Offering discounts to close the sale
• Selling as many products as possible in a single transaction

Which of the following is the first step in the sales process according to the Suzuki sales training?

• Initial Contact
• Lead Generation & Prospecting
• Handling Objections & Concerns
• Negotiation & Product Proposal

What does the FAB theory emphasize in salesmanship?

• Listing as many product features as possible
• Translating features into personal advantages and benefits for the customer
• Emphasizing price reductions
• Focusing solely on closing the sale

Which of the following is a key element in making a great first impression with customers?

• Offering discounts immediately
• Greet & Maintaining professional body language and active listening

• Showing them multiple car models
• Giving a long introduction about the company

Who are the primary customers targeted by Suzuki according to the document?

• Retired individuals
• First-time buyers, families, and adventure seekers
• Luxury car enthusiasts
• People in the automotive industry

Which of the following is crucial when handling objections during the sales process?

• Arguing with the customer
• Providing solutions, not arguments
• Offering an immediate price reduction
• Ignoring the objections and moving forward with the sale

In consultative selling, what should a salesperson focus on instead of just the product?

• Pushing for higher sales quotas
• Building relationships and delivering personalized value
• Offering discounts on each item
• Reducing the product range

What should a salesperson avoid during the negotiation phase?

• Staying calm and confident
• Handling objections positively
• Knowing when to stop talking
• Continuing to speak even when the deal is agreed upon

Which technique is recommended for product presentation in the document?

• Relying solely on brochures and pamphlets
• Using a hands-on approach
• Presenting every feature without customization
• Emphasizing price reductions

What is one of the most important components of closing a sale?

• Focusing only on the price
• Offering flexible options like financing plans or service packages
• Promising additional free services
• Reducing the overall product range