Strama Q3

As we now know, to deal with the areas of quality, organizations adopt the philosophy of Total Quality Management which focuses, not only on the product side of quality, but it also involves the process in manufacturing in which it aims to monitor “defects.”

• True

• False

TQM is a way of managing people and business processes to ensure complete customer satisfaction at every stage of production.

• True

• False

TQM emphasizes on commitment to quality, communication of the quality

message and recognition of the need to change the culture of the organization to create total quality.

• True

• False

TQM implementation cannot be successful with the constant and continuous support of the top leadership

• True

• False

Funding and resources are very important in successful TQM implementation.

• True

• False

In order to be successful, there should be a culture that prohibits change.

• True

• False

For getting minimum results of plans it is necessary that

all the information flow in the organization at right time and right manner.

• True

• False

Some companies treat quality certification as bureaucratic exercise that unables them to conform to the client requirements or contractual obligations and getting competitive advantage.

• True

• False

Implementing TQM is expensive in nature.

• True

• False

Companies often succeed in identifying the needs of the

clients may be because of inaccurate data, improper survey, and wrong interpretation of facts etc.

• True

• False