LSP Quiz 1

3PL directly affects the efficiency of international logistics channels

• True

• False

refers to the appearance of physical facilities, equipment, personnel, and communication materials.

• Tangibility

• Reliability

• Assurance

• Responsiveness

Responsiveness is the willingness to help customers and provide quick service.

• True

• False

The shipment is correct in quantity, there are no wrong items and no replacement items.

• order accuracy

• order quality

• order procedure

• order status

There are two ways of fulfillment reliability and Assurance

• True

• False

a single point of contact with the carrier to solve operational problems refers to a Fast response in the delivery cycle.

• True

• False

Empathy means the individual care and attention that a service provider gives to each customer.

• True

• False