MSE - MID TERM - PART 1

TRUE OR FALSE: The three key elements of a service product are Core Service, Supplementary Service, and Delivery Progress.

• TRUE

• FALSE

TRUE OR FALSE: Pure service products are hard to evaluate.

• TRUE

• FALSE

TRUE OR FALSE: Because pure service products are hard to monitor, low quality control problems are experienced.

• TRUE

• FALSE

TRUE OR FALSE: Mass Service has a high degree of personal interaction and customization, and high in labor intensity

• TRUE

• FALSE

TRUE OR FALSE: Core service is not enough for you to get what you want from a certain product.

• TRUE

• FALSE

TRUE OR FALSE: Service Shops has a high degree of personal interaction and customization and low labor intensity.

• TRUE

• FALSE

TRUE OR FALSE: Core service adds value and provide points of differentiation.

• TRUE

• FALSE

TRUE OR FALSE: Billing is part of the supporting/enhancing services.

• TRUE

• FALSE

TRUE OR FALSE: Pure goods products have no time criteria?

• TRUE

• FALSE

TRUE OR FALSE: The flower of service model was created by Jamie Lovelock.

• TRUE

• FALSE