QUIZ: Communication Skills

Quiz
•
Other
•
11th Grade
•
Easy
ROXANNA SILVA
Used 12+ times
FREE Resource
15 questions
Show all answers
1.
CLASSIFICATION QUESTION
3 mins • 15 pts
Groups:
(a) Part of effective communication
,
(b) communication styles
,
(c) listening skills
,
(d) body language
share
aggressive
facial expressions
pay attention
summarize
gestures
clarify
listening
passive
speaking
body language
assertive
posture
reflect
passive aggresive
withhold judgement
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.
verbal communication
active listening
summarizing
clarifying
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Aggressive is the most effective communication style.
true
false
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When a person states his/her position in a firm but positive manner is
passive
aggressive
passive aggresive
assertive
5.
MATCH QUESTION
1 min • 8 pts
Match the following
aggresive
communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.
assertive
A person who is overly forceful, pushy, hostile or otherwise attacking in approach is known as
passive aggresive
a pattern of indirectly expressing negative feelings instead of openly addressing them.
passive
Not expressing feelings or needs, ignoring your own personal rights, and allowing others to do so. Deferring to others for decision-making to avoid tension or conflict.
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If miscommunication occurs with body language, there may be
misunderstanding
you may fail to learn something important
you may get the wrong information
all of the above
7.
MATCH QUESTION
1 min • 8 pts
Match the following
clarify
restate key points; this confirms you were listening
pay attention
avoid distractions and keep eye contact with the speaker
withhold judgement
ask questions, helps get a better understanding of what is being said
summarize
have an open mind, open to new ideas and prospective, do not be critical of the speaker
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