Section 6: Business 100

It is important to include the term “mother tongue” or “native language” in the language skills portion of a resume. 

• True

• False

Which of the following should be included on a resume?

• a. The dates of attendance for all academic experience

• b. The dates of employment for all professional experience

• c. The dates of completion of all degrees or certifications

• d. The phrase “References available upon request”

Which one of the following is true regarding references?

•   a. At least three references should be included on the resume itself.

•   b. The phrase “references are available on request” should be included on the resume.

•   c. References should only be provided upon request.

•   d. When using someone as a reference, it is not necessary to inform him/her.

The first thing that is included under work experience is: 

•   a. the organization.

•   b. the dates of employment.

•   c. the job title.

•   d. the job duties.

Texting is an example of a communication channel with high channel richness.

• True

• False

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

• True

• False

___________ is listening that occurs when a listener focuses her/his complete attention on the speaker.

•   a. Activated listening

•   b. Acute listening

•   c. Active listening

•   d. Nonverbal communication

Which of the following statements is true of effective business communication?

•   a. The speaker should seek and understand feedback from the speaker's audience.

•   b. The communication should be static and one way.

•   c. The communication is most effective when a speaker is able to extensively use special effects and sounds in the presentation.

•   d. The communication is most effective when a speaker is able to extensively use jargon in his speech.

Callie, an assistant supervisor in an automobile company, wants to actively contribute to the growth of the company by suggesting some changes in its administrative policies. However, she does not get the opportunity to do so because of a high power distance in the company. In the given scenario, Callie faces a(n) _____. 

•   a. cultural barrier

•   b. physical barrier

•   c. body language barrier

•   d. organizational barrier

As a communication channel, _____ has the highest level of channel richness and is used when the message to be communicated is personal, emotional, or high-priority.

•   a. voice mail

•   b. a face-to-face

•   c. a text message

•   d. a memo