Chapter 9: Internal and external communication

Sending messages between people working for the same organisation.

• Internal communication

• External communication

• Medium of communication

• Communication

Restrictions that prevent a message from being sent/received/understood effectively.

• Communication barriers

• Internal communication

• One-way communication

• Transmitter

___________ is the transferring of a message from the sender to the receiver, who understands the message.

• Internal communication

• External communication

• Communication

• Medium of communication

A _________ is the information or instructions being passed by the sender to the receiver.

• Message

• Sender

• Receiver

• Feedback

_____________ is between members of the same organisation.

• Internal communication

• External communication

• Medium of communication

• Communication

_____________ is between the organisation and other organisations or individuals.

• Internal communication

• Medium of communication

• External communication

• Communication

The _____________ or sender of the message is the person starting off the process by sending the message.

• Transmitter

• Receiver

• Feedback

• Message

The _________________ is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication.

• Internal communication

• External communication

• Communication

• Medium of communication

The ___________ is the person who receives the message.

• Receiver

• Feedback

• Transmitter

• Sender

The transmitter or ________ of the message is the person starting off the process by sending the message.

• Feedback

• Sender

• Message

• Receiver