Prof. Communications Review

Problems that can happen when we communicate are defined as:

• Information overload

• Personal problems

• Communication barriers

• Emotions

Gestures are part of:

• Facial expressions

• Physical appearance

• Spatial behavior

• Non-verbal communication

Encode is what the _______ does with the message.

• Sender

• Receiver

• Media

• Feedback

Use of criticism, humiliation, and domination is a feature of:

• Assertive communication

• Aggressive communication

• Passive communication

The ideal communication needs to be:

• Assertive

• Passive

• Aggressive

The effective communication criteria implies: (select all that applies)

• Active Listening

• Clear message

• Cultural noise

• Eye Contact

• Feedback

The three different types of communications are:

• Non-verbal, listening and professional communications

• Reading, writing and understanding communications

• Verbal, non-verbal and written communications

What part of the communication process is in the {}?

{Frank} listens intently and seems to understand Sam’s speech about the Civil War.

• Receiver

• Sender

• Message

• Feedback

What part of the communication process is in the {}?

Juan tells Bob {about the football game} he watched on TV last night.

• Message

• Sender

• Message Channel

• Feedback Channel

Effective communication is (select two answers)

• Knowing how to be an expert communicator

• Understanding emotion and intentions behind the info

• Requires to be a good listener and make others feel heard

• Both B and C