PST Week 3 Assessment

How much is the Support fee for setting up a Payment Arrangement on our end?

• $15 plus taxes

• $15

• $10

• $10 plus discount

What are the eligible scenarios wherein we can have a Payment Arrangement deleted? Select all answers that apply.

• Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.

• Customer is unable to pay off the current installment balance

• 
  Customer made an error and calls within 24 hours to explain the PA was set for the wrong date

On what Account status can a Payment Arrangement be set up?

• Active

• 
  Cancelled

• 
  Suspended

If a Suspended account sets up a Payment Arrangement, does it bring the account back to Active status?

• YES

• NO

If a customer has a past due balance that is 31+ days, what should they do in order to set up a Payment Arrangement?

• 
  Ask for adjustment

• 
  Cancel Account

• 
  Pay total balance

• 
  Settle the 31+ days past due balance

What are examples of unexpected charges that a customer receives? (Select all that apply.)

• Current Charges

• 
  Prorated Charges

• MRC

• Payment Arrangement

What fee is assessed to any past due balance not paid by the due date?

• Migration Fee

• Payment Support Fee

• Late Fee

• 
  Adjustment fee

Where can a customer view their AutoPay details?

• Samson

• Atlas

• My T-Mobile / T-Mobile App

• Monthly Bill

How much does a customer need to pay for restoration fee if he has 7 lines?

In order to activate the Physical Sim of the customer, what set of numbers do you need that usually starts with 890?