DSV GBS YB Quiz 2 Define

Which of the following statements is false?

• A Champion is the executive supporting the 6 Sigma Implementation in the company

• A Yellow Belt leads complex projects

• A Black Belt trains and coaches YB and GB

• A Master Black Belt is responsible for overall program implementation in the company

Which is not a possible source of Six Sigma Project

• Voice of the Customer

• Process Gaps

• Dashboards

• Hearsay

This statement generally depicts customer needs and wants

• Voice of the Customer

• Complaints of the Customer

• Sales

• Voice of the employees

The Project Charter has how many major Elements?

• 5

• 7

• 4

• 6

This element of Project Charter provides the compelling reason why we need to resolve the problem

• Problem Statement

• Business Case

• Goal Statement

• Scope

Which type of Map is used in Define Phase to show the extent of the project scope

• SWIMLANE

• VALUE STREAM MAP

• SIPOC

• SPAGHETTI DIAGRAM

Which of the following is NOT TRUE about savings?

• actual reduction of headcount = HARD SAVINGS

• Effort reduction for a specific task = SOFT SAVINGS

• Customer Satisfaction Improvement = SOFT SAVINGS

• Error Reduction = HARD SAVINGS

Which is not part of the Business Case?

• Overview of the Process

• Goal of the Project

• Symptoms Felt and Observed

• Business Impact / Financial Impact