PBCC Workshop: Pre-Knowledge Assessment

PBCC is

• Positively influencing individual provider behaviors

• Providing solutions to provider needs to motivate behavior change

• One to one interaction

• Helping providers help their clients

• All the above

The goal of PBCC is to

• Make providers happy

• Motivate providers to adopt the desired behaviour

• Empathize providers

• Provide solutions to providers needs

Which is not one of the stages of Behavior Change?

• Adoption

• Trial

• Opportunity

• Awareness

What are the four pillars influencing positive communication/interaction experience?

• Knowledge, Relevance, Balance, Service 

• Intelligence, Emotions, Solution, Confirm

• Behaviour, Emotions, Solution, Change

• None of the above

Which of the following are non-verbal communication? (Tick all that applies)

• Nodding head

• Talk softly

• Lean toward the speaker

• Eye contact

Among the following sentences mention which one is an example of empathy.

• If I have understood, you mean to say that clients do not have time to listen.

• Please share your experience on counseling clients.

• We agree on that you will manage time to provide comprehensive product specific counseling to clients from now onwards.

• I understand why dealing with client queries has been a challenge for you.

Which is the correct sequence to overcome barriers to change? 

• Empathize → Clarify → Confirm Understanding →  Offer Solution

• Clarify → Empathize→ Offer Solution→  Confirm Understanding

• Empathize→ Offer Solution→ Clarify→  Confirm Understanding

• None of them

Why do we use the "SBI model" in communication?

• To convince provider

• To provide feedback

• To get confirmaiton

• None of the above

The provider must treat the client with, _______, 

________ and _____ regardless of their age or marital status.

• Respect, Dignity and care

• Dignity, care and discipline

• Dignity, Trust and respect

• Care, Counsel and respect

What percentage of users rely on private sector sources for FP services? (NDHS 2022)

• 31%

• 23%

• 27%

• 21%