HRM 7

21. As a member of the senior management team, you want to make sure there is consistency among the managers in various departments and no poorly written reviews with language that could cause legal in performance ratings. Which or the following design elements from the lecture would best accomplish those objectives?

• A. HR or management oversight.

• B. Transparency.

• C. Comprehensive.

• D. None of the answers are correct.

22. Which of the following is a positive impact of performance management on the employees as discussed in the lecture?

• A. Decreased motivation due to no flexibility in their jobs.

• B. All of the above.

• C. Better understanding of the job duties and performance standards.

• D. Larger increases in compensation.

23. Which of the following is NOT an ongoing performance activities outlined in the strategic performance management model?

• A. Employee coaching.

• C. Discussing the Job descriptions.

• D. Two way communication on performance activities.

• B. Monitoring employee performance.

24. Which of the following training topics would help to best solve an issue of favoritism in the review process?

• A. Rater error training.

• B. Training on documenting performance.

• C. Handling difficult performance discussions.

• D. Performance review training.

25. Which of the following is NOT a performance management best practice?

• A. Automate when possible for efficiency and better analytics.

• B. Have employees give reviews to their peers.

• C. Have a process to give employees a "voice" for input on performance management process.

• D. Ensure performance management processes are communicate to all employees.

26. According to the lesson, when looking at performance, we often use results _____________.

• A. to infer behavior.

• B. when behaviors are not easily observed.

• C. to infer behavior and/or when behaviors are not easily observed.

27. When defining performance we focus on:

• A. Results.

• B. Behaviors.

28. A bank teller knowing all of the products a bank offers is an example of ________?

• A. Employee Motivation.

• B. Declarative Knowledge.

• C. Procedural Knowledge.

29. You have an employee you know has done a good job in the past and has received good reviews. The job has not changed but lately their performance has not been good as before. Using the concept from class of "diagnose before you prescribe," which of the following would you focus on?

• A. Procedural Knowledge - I would have the employee review procedures.

• B. Declarative Knowledge - I would send the employee to training.

• C. Motivation - Coaching - I would have a discussion with the employee on why their performance has fallen off.

30. Which of the following was NOT listed as best HR practices in this lesson?.

• A. Work/Life Balance.

• B. Inclusive Environment.

• C. Corporate Branding

• C. Rewarding Employees.