BUSI 101- Final

What is the primary function of operations in a business?

• Marketing products

• Planning and overseeing the production of goods and services

• Selling products to customers

• Designing new products

Which technological advancement can be mentioned as transforming operations?

• Blockchain

• Virtual Reality

• Robotics and AI

• Quantum Computing

What type of utility ensures products are available at convenient locations for customers?

• Time Utility

• Place Utility

• Ownership Utility

• Form Utility

What is the main difference between service and manufacturing operations?

• Service operations use tangible raw materials

• Manufacturing operations focus on intangible offerings

• Service operations focus on intangible offerings

• Both use the same materials

What is a key challenge in managing service quality due to the nature of services?

• Services can be stored for future use.

• Services often depend on human interaction and customer presence.

• Services are always independent of customer interaction.

• Services are tangible and easily measured.

What is the primary goal of capacity planning in operations?

• To minimize production costs.

• To ensure the production process can meet customer demand.

• To increase the number of employees.

• To reduce the quality of products.

Which type of layout is ideal for mass production?

• Process Layout

• Product Layout

• Fixed Position Layout

• Custom Layout

What does Total Quality Management (TQM) emphasize?

• Reducing the number of employees.

• Continuous improvement and customer focus.

• Increasing production speed.

• Eliminating all quality checks.

What is the purpose of ISO 9000 Certification?

• To increase production speed.

• To ensure consistent, high-quality products and services.

• To reduce employee training.

• To eliminate customer feedback.

What is the primary focus of job analysis?

• Attracting qualified candidates

• Collecting detailed information about a job

• Providing employee benefits

• Negotiating union contracts