Understanding Customer Obsession
Authored by Liz Kabeu
Business, Professional Development
Professional Development
Used 1+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Who is the current Safaricom Digifarm director?
Cynthia Kropac
Fred Kiio
Seema Gohil
Joseph Wanjohi
2.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Which of the following is not one of the 6 CO Strategic pillars?
NPS #1
Transparent and targeted offers
Customer Obsessed culture
Unmatched Omnichannel Experience
3.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
What was the rolled consumer NPS in August 2022?
64
65
66
67
4.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
What was the FTTH NPS in August 2022?
44
55
36
38
5.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Which of the following is not one of the key NPS drivers?
Value
MFS Service
AHT
Data
6.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Which of the following is not one of the initiatives under pillar 2?
No surprise
Reliable
Intuitive
Safe
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