Understanding Customer Obsession

Who is the current Safaricom Digifarm director?

• Cynthia Kropac

• Fred Kiio

• Seema Gohil

• Joseph Wanjohi

Which of the following is not one of the 6 CO Strategic pillars?

• NPS #1

• Transparent and targeted offers

• Customer Obsessed culture

• Unmatched Omnichannel Experience

What was the rolled consumer NPS in August 2022?

• 64

• 65

• 66

• 67

What was the FTTH NPS in August 2022?

• 44

• 55

• 36

• 38

Which of the following is not one of the key NPS drivers?

• Value

• MFS Service

• AHT

• Data

Which of the following is not one of the initiatives under pillar 2?

• No surprise

• Reliable

• Intuitive

• Safe