Payments Risk Operations & Unauthorized transactions

____________ are actions performed when a reservation has been determined to pose a high risk of payment fraud due to malicious bad guest activity and meets all of the eligibility criteria identified below.

• Check-in preventions and extractions (CIP/E)

• Check-in Issues and Resolutions (CII/R)

• Check-in and Check-out (CI/CO)

When the check-in time has passed (regardless of whether the guest has checked in or not), and the guest has not yet checked out or the check-out time has not yet been reached.

• Cumulative nightly value of reservation

• Nightly rate

• Active reservation

The guest charges per night, not including any other fees or taxes.

• Cumulative nightly value of reservation

• Nightly rate

• Active reservation

The total nightly guest charges in USD from the Nova reservation page (shown below), not including any other fees or taxes.

• Cumulative nightly value of reservation

• Nightly rate

• Active reservation

True or False: Under Check-in prevention workflow, we need to Create a CIP request for both guest and host.

• True

• False

The ______ is the owner of the credit card who is filing the claim for a

UAT.

• Financial Institution

• Credit Card Holder

• Credit Card User

The _______ is the Airbnb account using the credit card in which the payment has been disputed by the cardholder.

• Airbnb Account User

• Credit Card Holder

• Credit Card User

This is an auto-debit service that Alipay provides to Airbnb.

• Alipay Direct

• Alipay Online Service

• Alipay Debit

What do you call a credit card belonging to a business?

• Black Card

• Business Credit Card

• Corporate Credit Card

This case begins when Airbnb is contacted about a credit card (CC) transaction that is linked to Airbnb and was reportedly made without the knowledge nor the consent of the credit card holder (CCH).

• Unauthorized payment

• Unauthorized transaction

• Fraud case