Multiple Choice: When the customer wants to opt out of receiving general marketing messages from Metro by T-Mobile, what should the agent do?
REVIEWER 2021 pt.1

Quiz
•
Professional Development
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Professional Development
•
Medium

Derick Iledan
Used 26+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Advise the customer to call back between business hours.
Nothing because Metro by T-Mobile does not allow customers to opt out of marketing text message notifications.
Nothing because Metro by T-Mobile does not send general marketing messages.
Update the Privacy Preferences to "Do not allow" and tell the customer that to opt out of marketing text messages they enrolled in individually simply reply "Stop" or "Cancel".
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Multiple Choice: What is an Authenticated Payment?
Authenticated Payments do not exist.
An Authenticated Payment is a payment made after the caller secures the account.
An Authenticated Payment is a unique form of credit card payment.
None of the above.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Multiple Choice: What happens when you exit the account without leaving a Memo?
Nothing.
It will result in an error and an opportunity on a quality evaluation
May cause the customer to lose service.
It will affect your overall CSAT score.
ERROR - you might lose all the bonuses that you have been working hard for.
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Multiple Choice: To use Wi-Fi calling, what must the customer do?
Write Metro by T-Mobile a request in a letter.
Add the e911 address to their line by calling customer service, or updating it in the phone's MyMetro app.
Nothing. Wi-Fi Calling will work regardless of having an e911 address on file.
None of the above.
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Multiple Choice: What is the Pixel per frame rating Data Maximizer defaults video streaming to?
720p (Standard HD).
720p (Standard SD).
4K (Ultra HD or 2160p).
480p (DVD Quality).
1080p (Full HD).
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Yes or No: When making an Anonymous Payment, can the agent tell the customer about previous payments made on the account?
Yes.
No. This would violate the customer's privacy. No information about the account may be given without it first being secured.
Yes. This would violate the customer's privacy. No information about the account may be given without it first being secured.
No.
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
True or False: Verifying the account first and last name is required when securing an account.
True.
False.
Maybe.
Yes.
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