
Best team
Authored by Natalia Laverde
Professional Development
1st - 12th Grade
Used 1+ times

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How much does the rapport cost on the QA Rubric?
6
8
3
18
0
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How much does "complete notes" cost on the QA Rubric?
6
3
8
4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the coach's coach of a client calls in to get assitance, who should be added in the Requested By field?
The client
The client's coach
The client's coach's coach
All of the above
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following are Magical Cues?
I'm a new coach
I need to modify the order
I'm going on vacations
I'm a new client
I'm allergic to soy
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the full name of our TL?
Kilsman Ovalles Fuentes
Kilsman Balthazar Ovalles Fuentes
Klisman Baltazar Ovalles Fuentes
Klisman Balthazar Ovalles Fuentes
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If the tracking number is not showing any updates since 12/30/2020, which procedure should we follow?
Send replacement - closed - call notes - tracking inquiry
Do not send replacement - Open - Missing Order Tracer
Send Replacement - Open-Tracking Inquiry
Send replacement - Open - Missing Order Tracer
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a client is not showing on Okta for password reset, should we send tech ticket?
Yes
No
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