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Career-technical

Advanced Career Pathways

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  7. Sales And Service

10th Grade Sales And Service Resources

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9th Grade - 12th Grade

Sales Techniques - Understanding Product Information - Business-to-Business Marketing

Sales Techniques - Understanding Product Information - Business-to-Business Marketing

Presentation

Sales Techniques - Understanding Product Information - Business-to-Business Marketing

9th Grade - 12th Grade

Career-technical

Investigate diverse sales models such as personal and B2B sales while advancing product knowledge. Develop the ability to make informed sales decisions and gain insights into trade publications, contributing to a comprehensive understanding of the sales industry.

9th Grade - 12th Grade

Career Insights - Marketing, Sales & Services - Professional Pathways

Career Insights - Marketing, Sales & Services - Professional Pathways

Quiz

Career Insights - Marketing, Sales & Services - Professional Pathways

9th Grade - 12th Grade

Career-technical

Investigate the Marketing, Sales, and Service career cluster to discover various job roles within. Gain an understanding of the industry's scope and identify relevant career paths.

9th Grade - 12th Grade

Enhancing Customer Interaction - Meeting Customer Needs - Customer Service Excellence

Enhancing Customer Interaction - Meeting Customer Needs - Customer Service Excellence

Flashcard

Enhancing Customer Interaction - Meeting Customer Needs - Customer Service Excellence

9th Grade - 12th Grade

Career-technical

Explore strategies for enhancing customer service by meeting the needs of customers. Develop skills to improve customer satisfaction and encourage repeat business.

9th Grade - 12th Grade

Customer Service Skills - Retail Scenarios - Sales Techniques

Customer Service Skills - Retail Scenarios - Sales Techniques

Flashcard

Customer Service Skills - Retail Scenarios - Sales Techniques

9th Grade - 12th Grade

Career-technical

Explore scenarios in retail customer service, with a focus on effective communication, adherence to company policies, and successful sales strategies. Enhance decision-making and problem-solving abilities to achieve retail success, concentrating on developing strong interactive skills and understanding best practices to handle different customer interactions.

9th Grade - 12th Grade

Customer Service Excellence - Resolving Issues & Building Trust - Retail Sales Training

Customer Service Excellence - Resolving Issues & Building Trust - Retail Sales Training

Flashcard

Customer Service Excellence - Resolving Issues & Building Trust - Retail Sales Training

9th Grade - 12th Grade

Career-technical

Master strategies for providing effective customer service by learning how to resolve issues efficiently and understand warranties. Develop skills that enhance customer satisfaction and build trust.

9th Grade - 12th Grade

Customer Interaction Skills - Features & Benefits Explanation - Retail Sales Techniques

Customer Interaction Skills - Features & Benefits Explanation - Retail Sales Techniques

Flashcard

Customer Interaction Skills - Features & Benefits Explanation - Retail Sales Techniques

9th Grade - 12th Grade

Career-technical

Enhance skills in customer service excellence with a focus on clearly articulating product features and highlighting benefits. Master techniques for identifying customer needs and effectively handling objections. Develop a comprehensive understanding of strategies that ensure successful communication and resolution, fostering positive customer experiences.

9th Grade - 12th Grade

Customer Service Skills - Communication and Sales Strategies

Customer Service Skills - Communication and Sales Strategies

Flashcard

Customer Service Skills - Communication and Sales Strategies

9th Grade - 12th Grade

Career-technical

Explore key customer service techniques, focusing on developing effective communication, managing sales transactions, resolving customer queries, and optimizing service interactions. Enhance skills in improving customer experiences and handling service-related challenges.

9th Grade - 12th Grade

Customer Engagement - Sales Techniques - Service Excellence

Customer Engagement - Sales Techniques - Service Excellence

Presentation

Customer Engagement - Sales Techniques - Service Excellence

9th Grade - 12th Grade

Career-technical

Key strategies for enhancing sales and customer service interactions are explored, with a focus on developing skills in effective communication and customer relationship management.

9th Grade - 12th Grade

Customer Service Skills - Explaining Features & Benefits - Sales Techniques

Customer Service Skills - Explaining Features & Benefits - Sales Techniques

Flashcard

Customer Service Skills - Explaining Features & Benefits - Sales Techniques

9th Grade - 12th Grade

Career-technical

Uncover effective customer service skills by clearly communicating product features and benefits. Develop sales techniques aimed at boosting customer satisfaction and aiding decision-making, fostering an understanding of how to meet customer needs and build lasting relationships. Focus on mastering these skills to enhance interactions and improve sales outcomes.

9th Grade - 12th Grade

Customer Service Strategies - Selling Techniques - Marketing and Business Practices

Customer Service Strategies - Selling Techniques - Marketing and Business Practices

Quiz

Customer Service Strategies - Selling Techniques - Marketing and Business Practices

9th Grade - 12th Grade

Career-technical

Learn about customer service strategies, selling models, and essential marketing practices. Focus on enhancing skills in customer interactions and strategic planning to achieve better sales results.

9th Grade - 12th Grade

QuickBooks Online Skills - Mastering Products & Services - Sales & Financial Transactions

QuickBooks Online Skills - Mastering Products & Services - Sales & Financial Transactions

Quiz

QuickBooks Online Skills - Mastering Products & Services - Sales & Financial Transactions

9th Grade - 12th Grade

Career-technical

Master the setup of products and management of sales transactions within QuickBooks Online. Develop skills in inventory management and generating financial reports, ensuring accurate and efficient handling of business financial data.

9th Grade - 12th Grade

Customer Service Excellence - Sales Skills Development - Retail Industry Solutions

Customer Service Excellence - Sales Skills Development - Retail Industry Solutions

Flashcard

Customer Service Excellence - Sales Skills Development - Retail Industry Solutions

9th Grade - 12th Grade

Career-technical

Enhance sales skills and customer service strategies in retail by mastering practical scenarios that boost customer satisfaction and improve decision-making abilities.

9th Grade - 10th Grade

Customer Engagement - Effective Sales Strategies - Sales Process Mastery

Customer Engagement - Effective Sales Strategies - Sales Process Mastery

Interactive Video

Customer Engagement - Effective Sales Strategies - Sales Process Mastery

9th Grade - 10th Grade

Career-technical

Investigate crucial elements of the sales process with an emphasis on customer service and engagement. Develop expertise in building customer trust and loyalty through effective sales strategies, aiming to enhance understanding and application of key techniques to foster meaningful customer relationships.

9th Grade - 11th Grade

[Customer Interaction Strategies - Enhancing Customer Service - Sales and Customer Relations]

[Customer Interaction Strategies - Enhancing Customer Service - Sales and Customer Relations]

Presentation

[Customer Interaction Strategies - Enhancing Customer Service - Sales and Customer Relations]

9th Grade - 11th Grade

Career-technical

Examine effective customer interaction strategies to boost service quality and address complaints. Develop skills aimed at improving business profitability and enhancing customer satisfaction.

9th Grade - 10th Grade

Service Marketing Principles - Customer Relationship & Brand Development

Service Marketing Principles - Customer Relationship & Brand Development

Interactive Video

Service Marketing Principles - Customer Relationship & Brand Development

9th Grade - 10th Grade

Career-technical

Investigate essential strategies for marketing intangible services and fostering customer loyalty. Develop skills in branding and relationship marketing to enhance service offerings and maintain strong customer connections.

9th Grade - 10th Grade

[Sales Strategy - Customer Engagement Techniques - Understanding the Sales Process]

[Sales Strategy - Customer Engagement Techniques - Understanding the Sales Process]

Interactive Video

[Sales Strategy - Customer Engagement Techniques - Understanding the Sales Process]

9th Grade - 10th Grade

Career-technical

Analyze the sales process with an emphasis on customer engagement strategies, using Apple's approach as a case study. Develop skills in fostering customer loyalty and improving service efficiency.

9th Grade - 10th Grade

Service Optimization - Client Acquisition - Service Delivery

Service Optimization - Client Acquisition - Service Delivery

Interactive Video

Service Optimization - Client Acquisition - Service Delivery

9th Grade - 10th Grade

Career-technical

Develop strategies to enhance service delivery and effectively acquire clients by focusing on expert showcasing and quality assurance. Gain skills in building confidence and achieving successful client retention.

10th Grade

Effective Selling Techniques - Customer Service Strategies - Sales Management

Effective Selling Techniques - Customer Service Strategies - Sales Management

Flashcard

Effective Selling Techniques - Customer Service Strategies - Sales Management

10th Grade

Career-technical

Gain insights into developing effective selling techniques and robust customer service strategies within sales management. Enhance expertise in product marketing, refine skills in engaging with customers, and adeptly navigate policy frameworks.

6th Grade - 10th Grade

Calculating Percentage-Based Surcharges - Sales Tax and Tips - Practical Applications in Daily Transactions

Calculating Percentage-Based Surcharges - Sales Tax and Tips - Practical Applications in Daily Transactions

Interactive Video

Calculating Percentage-Based Surcharges - Sales Tax and Tips - Practical Applications in Daily Transactions

6th Grade - 10th Grade

Career-technical

Discover efficient strategies for calculating sales tax and tips while mastering percentage-based calculations for everyday financial transactions. Gain the ability to apply precise and accurate methods to compute percentages, enhancing financial literacy and decision-making skills.

6th Grade - 10th Grade

Financial Mathematics - Sales Tax, Tips, and Markup - Real-World Applications

Financial Mathematics - Sales Tax, Tips, and Markup - Real-World Applications

Interactive Video

Financial Mathematics - Sales Tax, Tips, and Markup - Real-World Applications

6th Grade - 10th Grade

Career-technical

Master the essential techniques for calculating sales tax, tips, and markups through thought-provoking questions. Develop skills to effectively handle real-world financial situations.

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