Extinction Rebellion climate protester scales Big Ben scaffolding

The video begins with a brief apology, setting a casual and informal tone.

Why are apologies considered important in communication?

• They are used to end conversations.

• They are a form of greeting.

• They can mend relationships.

• They help to express gratitude.

In which situation is an apology most likely necessary?

• When you have completed a task.

• When you have unintentionally hurt someone.

• When you are meeting someone for the first time.

• When you are giving a compliment.

What is a potential outcome of a sincere apology?

• It can escalate a conflict.

• It can lead to misunderstandings.

• It can strengthen a relationship.

• It can cause confusion.

Which of the following is NOT a reason to apologize?

• To repair trust.

• To show indifference.

• To express regret.

• To acknowledge a mistake.

How can apologies affect conflict resolution?

• They can help resolve conflicts.

• They can make conflicts worse.

• They have no effect on conflicts.

• They can create new conflicts.