SYND 21-11-73 PRESIDENTIAL PALACE IN PNOMH PENH BOMBED

Why are apologies considered important in communication?

• They are used to avoid punishment.

• They are only necessary in formal settings.

• They are a sign of weakness.

• They help in building trust.

In which situation is an apology most likely needed?

• When you are meeting someone for the first time.

• When you want to make a joke.

• When you have done something wrong.

• When you are feeling happy.

How can apologies impact relationships?

• They are irrelevant to relationships.

• They always lead to arguments.

• They make relationships more formal.

• They can strengthen relationships by showing accountability.

What is a key element of a sincere apology?

• Blaming the other person.

• Expressing genuine remorse.

• Ignoring the issue.

• Making excuses.

Which of the following is NOT a part of delivering an effective apology?

• Acknowledging the mistake.

• Taking responsibility.

• Offering a solution.

• Dismissing the other person's feelings.