Joey Barton at Barnsley Magistrates Court on Assault Charge

The video features a brief apology from the speaker.

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which situation is an apology most likely needed?

• When you have done something wrong.

• When you are feeling happy.

• When you are meeting someone new.

• When you are giving a presentation.

Which of the following is NOT a reason to apologize?

• To restore trust.

• To acknowledge a mistake.

• To express regret.

• To manipulate someone.

What is a potential outcome of a sincere apology?

• It can lead to more misunderstandings.

• It can worsen the conflict.

• It can strengthen relationships.

• It can make you appear insincere.

How can apologies affect conflict resolution?

• They can make conflicts more complicated.

• They have no effect on conflict resolution.

• They can help in resolving the conflict.

• They can escalate the conflict.