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The video begins with an apology, setting the tone for the tutorial.

Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They help in building trust.

• They are a sign of weakness.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you are trying to avoid someone.

• When you have unintentionally hurt someone.

• When you want to end a conversation.

• When you have done nothing wrong.

Which of the following is NOT a reason to apologize?

• To restore trust.

• To express regret.

• To manipulate someone's feelings.

• To acknowledge a mistake.

What is a potential effect of a sincere apology on a relationship?

• It can lead to more arguments.

• It can make the relationship boring.

• It can strengthen the bond.

• It can worsen the conflict.

How can apologies impact conflict resolution?

• They can escalate the conflict.

• They can help in resolving the conflict.

• They have no impact on conflict resolution.

• They can make conflicts more frequent.