Litter piles in the street as strike continues in Edinburgh

Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you are meeting someone new.

• When you are feeling happy.

• When you have done something wrong.

• When you are eating dinner.

What is a potential outcome of a sincere apology?

• It can be ignored by the other person.

• It can make the other person angry.

• It can help resolve the conflict.

• It can worsen the conflict.

How can apologies affect relationships?

• They can end relationships.

• They have no effect on relationships.

• They can make relationships weaker.

• They can strengthen relationships.

What is a common misconception about apologies?

• They are a sign of weakness.

• They are always accepted.

• They are a sign of strength.

• They are unnecessary.