Support for UK Government's stance on Russia in the Salisbury Russian spy poisoning case.

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They help in building trust and repairing relationships.

• They are a way to avoid taking responsibility.

• They make the other person feel guilty.

In which scenario is an apology most likely needed?

• When you are meeting someone for the first time.

• When you want to make a good impression.

• When you are trying to win an argument.

• When you have done something that might have hurt someone.

What is a key element of an effective apology?

• Making excuses for the behavior.

• Ignoring the issue and moving on.

• Blaming the other person for misunderstanding.

• Sincerity and acknowledgment of the mistake.

How can apologies impact relationships?

• They make relationships more formal.

• They are irrelevant to the health of a relationship.

• They always lead to further conflicts.

• They can strengthen relationships by showing accountability.

What should be avoided when making an apology?

• Taking full responsibility for your actions.

• Using vague language that avoids the issue.

• Expressing genuine regret.

• Offering to make amends.