What does the speaker consider the most crucial aspect of success in the hotel business?
Service is the single most important thing

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Hard
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The design of the hotel
The location of the hotel
The amenities offered
The service provided to customers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary focus when hiring and training staff in the speaker's hotels?
Ensuring staff are well-dressed
Providing exceptional service
Offering competitive salaries
Maintaining hotel cleanliness
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does the speaker's definition of good service differ from traditional upscale hotels?
It requires staff to wear uniforms
It emphasizes quick service
It focuses on treating customers as individuals
It involves a formal greeting
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the speaker, what is rare in the service business?
Genuine interactions between staff and customers
Quick check-in processes
High-quality hotel rooms
Affordable pricing
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What attitude does the speaker believe is important for employees to have towards guests?
A genuine and personal approach
A strict and disciplined demeanor
A casual and relaxed manner
A formal and distant attitude
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