Chewy CEO on First Quarter, Customer Growth, Competition

The video discusses a company's growth projections, strategies to counter competition from Amazon, and the importance of customer engagement and loyalty. It highlights methods for acquiring new customers and maintaining competitive pricing while ensuring profitability. The company emphasizes personalized customer service and building trust to foster loyalty and repeat purchases.

What is the company's projected growth rate?

• 20%

• 30%

• 40%

• 50%

How does the company plan to differentiate itself from Amazon?

• By offering lower prices

• By focusing on personalized customer service

• By expanding internationally

• By increasing advertising spend

What is a key component of the company's customer service strategy?

• Automated chatbots

• 24/7 US-based personalized care

• Reducing customer service hours

• Outsourcing customer service

Which marketing tactic is primarily used by the company for customer acquisition?

• Influencer marketing

• Sponsorships

• Billboard advertising

• Direct response

From which sources does the company acquire new customers?

• Only from direct mail

• From a combination of online, physical stores, and other players

• Only from physical stores

• Only from online platforms

What has been the improvement in the company's EBITDA losses year over year?

• 50%

• 60%

• 69%

• 75%

What is the company's approach to pricing?

• Ignore industry pricing trends

• Focus solely on premium pricing

• Aggressively undercut competitors

• Maintain competitive pricing while building customer trust