Kenneth Chenault: Why I Came to American Express

The transcript details a career journey at American Express, highlighting the influence of Lou Gerstner and the strategic turnaround of the Merchandise Services Group. It discusses overcoming racial barriers to become CEO and reflects on the importance of social responsibility in business.

What was the key concept that Lou Gerstner emphasized to the speaker?

• Market expansion

• Change agency

• Customer satisfaction

• Financial stability

What role did the speaker initially take in the Merchandise Services Group?

• Head of Sales

• Operations Manager

• Chief Financial Officer

• Head of Marketing

How did the speaker convince Lou Gerstner to keep the Merchandise Services Group open?

• By promising immediate profits

• By presenting a strategic plan

• By reducing operational costs

• By hiring new staff

What was the sales growth achieved by the Merchandise Services Group under the speaker's leadership?

• $100 million to $700 million

• $200 million to $600 million

• $100 million to $500 million

• $300 million to $800 million

What was the speaker's initial objective upon joining American Express?

• To expand international operations

• To become CEO

• To explore a large company environment

• To lead a marketing team

What was the speaker's view on the possibility of becoming a CEO at American Express?

• It was not initially seen as possible

• It was not considered due to racial barriers

• It was discouraged by mentors

• It was a clear goal from the start

What is one reason the speaker pursued a career in law initially?

• To have an impact on society

• To gain financial independence

• To follow family tradition

• To avoid business responsibilities