ETC Certification Exam Ed. 4

When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions.

• true

• false

In the context of the communication process, the “medium” is:

• a message volume that is not too loud or too soft.

• the sender of the message.

• the message itself.

• the channel or means of communication.

A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case?

• Alarms

• Outside Fire

• Smoke Investigation (Outside)

• Structure Fire

An alert first-party caller reports that he doesn’t feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case?

• Abdominal Pain/Problems

• Cardiac Arrest or Respiratory Arrest/Death

• Chest Pain/Chest Discomfort (Non-Traumatic)

• Sick Person (Specific Diagnosis)

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

• ask the nearest coworker for help.

• consult his or her attorney.

• follow established protocol, procedure, and policy.

• follow his or her instincts.

What does the acronym TDD stand for?

• telecommunications device for the deaf

• telecommunicator dial-up dispatch

• text-to-dispatch data

• total disaster danger

When communicating with a caller suffering from hallucinations or delusions, the ETC should challenge the caller’s false assertions and beliefs.

• true

• false

In recent years, the total number of emergency calls has increased dramatically due to:

• more teen drivers than ever before.

• wake-effect collisions.

• wireless technology.

• an increase in workplace accidents.

One of the best techniques for reducing the negative effect of call-processing gaps is to:

• ask the caller to tell you what’s going on now.

• tell the caller what you are doing and why.

• pretend the gaps don’t exist—the caller won’t be concerned if you’re not.

• fill the gaps with casual conversation.

Interagency communication (interoperability) tends to be inefficient and ineffective:

• without standardized cross-agency rules and procedures for radio use.

• without the most expensive radio equipment currently available.

• when all involved agencies use an agreed upon system of communication.

• when information is broadcast in short segments with breaks between them.