LA9001Qui2bClaue8-10

1. Customer requirements must be reviewed prior to commitment to supply a product to the customer are met.

2. Gantt chart is used to describe the planning and control of service delivery.

3. 3.Brochures, quotations, enquiries, and the proposal are documents (audit evidence) that involve customers.

4.The type and control of the external service provider shall consider the potential effects of the services provided and the effectiveness of the control.

5.The lot No., batch No., and expiry date to be used as a unique identification for the traceability of product.

6.Welding processes need to be validated in ensuring the output meets the customer’s requirements.

7.Applications from the Royal family to be approved without need to

follow the procedure set by management. Approval will only be given by the Minister.

8.Products which do not meet the specifications of the company will be separated, reworked and notified to the client. After rework has been carried out, it will be re-inspected before

9.Customer survey, repeated customer is a method for analyzing customer satisfaction.

10.Internal audit shall contain the scope, frequency and methods of audit, audit reporting and, correction and corrective action.