Conflict Resolution

How does maintaining a calm and respectful tone contribute to conflict resolution?

• It can provoke the other party

• It ensures your point is the only one heard

• It helps keep the discussion productive and prevents escalation

• It makes the conflict more intense

What should you do if you're unable to resolve a conflict?

• Avoid the person you're in conflict with

• Seek mediation or help from others

• Insist on your own solution

• Give up trying to resolve it

What is a 'conflict trap'?

• When someone provokes you to respond angrily

• A situation where conflict is unavoidable

• A strategy to win an argument

• A trap set by mediators

What is conflict resolution?

• A process in resolving a conflict

• Ignoring conflicts

• Avoiding any arguments

• Winning an argument

What is the impact of compromise in resolving conflicts?

• It can lead to unresolved issues resurfacing later

• It ensures that one party wins over the other

• It helps in finding a mutually acceptable solution

• It prevents any real discussion from taking place

What does 'redirect the conflict' mean?

• Make the conflict someone else's problem

• Turn the conflict into a fruitful conversation

• Change the subject to avoid the conflict

• Ignore the conflict completely

What is the first step in resolving conflicts according to the video?

• Blame the other person

• Stop and think

• Walk away from the conflict

• Immediately respond

What role does empathy play in resolving conflicts?

• To make the other person feel guilty

• To understand and share the feelings of the other person

• To manipulate the other person's emotions

• To prove that one's own feelings are more valid

Why is it important to focus on solutions rather than blame in conflict resolution?

• To ensure that one party feels guilty

• To prolong the conflict

• To find a constructive way forward that benefits both parties

• To avoid addressing the issue

Why is it important to resolve conflicts?

• To win every argument

• To prove you are right

• To prevent escalation and maintain relationships

• To avoid talking to people