ITIL Quiz

ITIL stands for __________

• Information technology infrastructure library

• Information technology information library

• Information technology important library

• Infoemation technology irregular library

ITIL was developed by _____________

• ITSM

• CCTA

• HRTS

• PDCA

ITIL was developed in the year ___________

• 1980

• 1970

• 1972

• 1982

ITIL version 2 was published on ___________

• 2001

• 2006

• 2004

• 2000

ITIL has __________ processes.

• 26

• 22

• 20

• 23

In ITIL version 3 processes and functions are grouped into _____ volumes.

• 5

• 10

• 30

• 8

The ________ means of delivering value to customers without requiring the customer to own specific costs and risks.

• Process

• Services

• Role

• Demand

The ____________ is a set of specialized organizational capabilities for providing value to customers in a form of services.

• Demand management

• Portfolio Management

• Service management

• Risk management

The specialized skills or abilities of an organization applies to resources in order to create value is known as ________.

• Capabilities

• Services

• Process

• Value

The ______ is called fitness for purpose

• Services

• Utility

• Warranty

• Process