TLE 10 - Situational Multiple Choice Test
Quiz
•
Hospitality and Catering
•
10th Grade
•
Easy
Glesie Yambot
Used 1+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
A guest arrives at the hotel looking tired after a long flight. You're working at the front desk. What should you do first to ensure a welcoming experience?
Ask for their payment method immediately
Tell them to wait for housekeeping
Greet them warmly and assist with check-in
Ask if they want room service
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
A guest calls the front desk, complaining about a leaking faucet in their bathroom. Which department should you coordinate with to address the issue immediately?
Food and Beverage
Housekeeping
Maintenance
Marketing
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
You are the reservation agent, and a walk-in guest requests a room. Which system would you use to check room availability and assign the room?
Kitchen Inventory System
Hotel PMS (Property Management System)
Housekeeping Logbook
Guest Comment Sheet
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
A foreign guest asks for help with booking a guided city tour. Which front office staff should assist them?
Receptionist
Bellhop
Concierge
Cashier
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
During check-in, a guest expresses concern about their room being too close to the elevator. What is the best response as a front desk staff?
Tell them all rooms are the same
Ask them to check again after check-in
Apologize and check availability for a quieter room
Ignore the concern and proceed with check-in
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
A guest calls the front desk and says their television isn't working. How should you respond?
Tell them to read the manual
Apologize and send a technician
Suggest they watch on their phone instead
Say it's not your responsibility
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
You're working as a night auditor. What task are you expected to complete?
Clean the lobby
Greet guests arriving early
Finalize the day's financial transactions
Promote tours and events
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